Help us test 24HG

24HG is a Social Gaming Platform: a website, game servers, a desktop app, a Discord server, and Atrium, our own operating system for gaming PCs. We are looking for people who use them the way they normally would and tell us what happened.

You do not need to be technical. Do "Start here", then pick the parts that fit you. For every problem, send us the points under "What to send us" near the end.

The parts: Start here, Website 1. Your account, Website 2. Social, Website 3. Community, Website 4. Media, Website 5. Grow, Website 6. Games, Website 7. TV, Website 8. Store, Website 9. Mods, Website 10. Your things and your safety, Website 11. Everywhere on the site, Game servers 1. On every server, Game servers 2. By game, The desktop app, Our Discord, Atrium, What to send us, Five questions we would like every tester to answer, Where to send it.

Start here: 15 minutes, for everyone

Use the device you use most.

Open alpha.24hgaming.com. After ten seconds: what do you think this site is for?
Create an account. Did the confirmation mail arrive? How long did it take, and was it in the spam folder?
Answer the question you get after signing up and follow the short tour. Did both make sense?
Add a profile picture and a line about you.
Find a server for a game you play and join it.
Write one post on the Feed.
Press "Send feedback" and tell us the one thing that confused you most.

Website 1. Your account

Sign in each way the sign-in page offers. Did every way work?
Use "forgot password" once. Did the mail arrive, and did the new password work?
Close the browser and open the site again. Are you still signed in?
Sign in on a second device. Is everything the same there?
Settings: change your name, your picture and your password. Link your Steam account and your Discord account.
Settings: look at what we may send you and what others may see. Is every choice clear, and is it kept after you save?
Start the site tour again from the account menu. Does it show the right things?
Sign out. Are you really signed out, also in a second tab?

Feed: post text, then a post with a picture. React to and comment on somebody else's post. Delete one of your own posts.
Feed: save a post, then find it again under Saved. Click a hashtag: does it show the posts you expect?
For you: does it show things you care about? What is missing?
Profile: open your own profile and another player's. Is anything wrong, empty or confusing? Give a player you know a rep.
Friends: find a player with the search, send a request, accept one, remove a friend.
Chat: send a private message and a picture. Does the answer appear by itself, without reloading the page?
Groups: join a group, post in it, and create one of your own.
Clans: open a clan's page. Join one or create one. Try the Clan Finder. Is it clear what a clan gives you?
Voice rooms: create a room, invite a friend, talk for a minute. Can you hear each other?
Vox, our voice and text chat: open it, join a channel, write, and talk if you have a microphone. Are your name and picture the same as on the website?
Notifications: did you get one for a friend request, a message and a comment? Does clicking it take you to the right place?
Search (at the top): look for a player, a post, a group and a game. Did you find them?

Website 3. Community: Events, Polls, Vote, Challenges, Reviews, Guides, Rules, Support

Events: is it clear what is on, and when in your own time? Say that you will come to one.
Polls: vote in one. Does your vote show?
Vote: follow the steps. Did you get what the page promised?
Challenges: is it clear what to do and what you get? Did your progress count?
Reviews: read one and write one.
Guides: open one. Was it useful, and is anything in it out of date?
Rules: read them. Is anything unclear, missing or unfair?
Support: ask a real question. Did you get an answer, and how long did it take?

Website 4. Media: News, Memes, Music, Web games, the No Man's Land saga

News: is it current, and is it about things you care about?
Memes: make one and post it.
Music: play a station. Does it keep playing while you move around the site? If you have your own station, add a track to it.
Web games: open one and play it for a few minutes.
No Man's Land saga: open a chapter. Do the text and the sound work?

Website 5. Grow: Creators, Referrals

Creators: is it clear what the programme gives you and how to apply?
Referrals: copy your invite link and send it to a friend. When the friend signed up, did it count for you?

Website 6. Games: Servers, Rust, Minecraft, CS2, Find players, Stats, Fair Play, Host a server, Matchmaking, Tournaments

Servers: filter by game and open a server's page. Is everything on it right: the map, the players, the rules, the next wipe?
Open the Rust page, the Minecraft map and the CS2 page. Does each load, and is what it shows correct?
Find players: post that you are looking for a group, and answer somebody else's post.
Stats: are your own games there? Is anything wrong or missing? Can you find yourself on the ladder?
Fair Play: do you understand what it does and what it means for you?
Host a server: is it clear what it costs and how to start? You do not need to buy anything.
Matchmaking: join the queue alone, then with a friend as a party. Did a match start, and did the result show up afterwards? Agree a time with other testers, a queue needs people.
Tournaments: open one. Is the schedule clear in your own time? Sign up if one is open.

Website 7. TV: Matches, Replays, Live, Clips, Highlights, Ladder, OBS widgets

Matches and Replays: open a match. Does it play, and is it the right match?
Live: watch a stream and write in its chat.
Clips: watch one, and share one of your own.
Highlights: do you have highlights from your own games? Are they really yours, and are they good?
Ladder: does it load, and do you understand how to climb it?
If you stream: add one of the OBS widgets to your stream. Does it show, and does it update?

Website 8. Store: VIP, Coins, Shop, Servers, Deals

Do not pay just to test.

VIP: is it clear what you get and what it costs?
Coins: is it clear what they are, how you earn them and what they are for?
Shop, Servers and Deals: open an item on each. Is it clear what you would get? Deals lead to other shops: tell us only whether the link was right.
Only if you buy something because you want it: did the payment work, did you get it at once, and did you get a receipt? Never send us card details.

Website 9. Mods: Browse, Collections, My mods, Upload

Find a mod for a game you play and install it. Did the instructions work?
Open a collection. Is it clear what is in it?
If you make mods: upload one. Was any step unclear?

Website 10. Your things and your safety: Vault, Saved, privacy, Status

Vault (in the account menu): put in a copy of a small file that is not private, get it back, delete it.
Block a friend who has agreed, then unblock them. Report only a post or player that really breaks the rules; if you find none, open the report form and close it without sending. Was it clear what happens next?
Read the Privacy page and the Terms. Is it clear what we keep about you and how to delete your account?
Status page: does what it says match what you see?

Website 11. Everywhere on the site

On a phone: does every page fit the screen? Can you reach every button with your thumb, and does the menu work?
Switch the look of the site (there are several styles). Is every one of them readable?
Speed: tell us every page that took longer than about three seconds.
Tell us every page that is empty, every button that does nothing, every text that is cut off, and every time shown in the wrong time zone.
Use only the keyboard for a while (Tab and Enter). Zoom the page to 200 percent. If you use a screen reader, tell us how it went.
Try a second browser, and try mobile data or a slow connection.

Game servers 1. On every server

Start on the website: Games, then Servers, and join from the server's own page. Play at least 30 minutes.

Could you find the server and join it from its page? How long did joining take?
Any lag, stutter or disconnect? Note the time when it happened.
Is the server what its page says: the map, the mode, the rules?
Do text chat and voice chat work in the game?
Could you find the rules, and somebody to ask for help?
Were you kicked or banned wrongly, or did you meet a cheater? Tell us the server and the time.
After playing: do your games show up under Stats on the website, and how long did that take?
Would you come back to this server? Why, or why not?

Game servers 2. By game

Rust (No Man's Land): try the commands and kits the server shows you when you join. Do they work, and is it clear what they do?
Rust: is the next wipe shown correctly, in your own time? Open the server's map, kill feed and leaderboard on the website: are they right?
Minecraft: join the network and move between its worlds. Tell us which Minecraft version you used. Does the map on the website match the world?
Counter-Strike 2: play on a public server (for example retakes or deathmatch). Then look under TV: is your match there, and does the replay play?
Counter-Strike 1.6: join a server and link your game account the way the server or the website tells you. Did the steps work?
Any other game on the Servers page: join once and tell us whether it works.

The desktop app

The website offers it in a banner.

Download and install it. Did your system warn you about anything?
Sign in. Does every button open what it says?
Use Vox inside the app, also while a game is running.
Save a clip of a moment in a game. Where did it end up, and how does it look?
Does a game run slower while the app is open?
When the app updates itself: did that work without your help?

Our Discord: discord.gg/24hg

Join. Could you see at once where to start and what to do first?
Were the steps to get in clear? How long until you could write?
Link your Discord to your 24HG account. Did you get the right roles?
Ask the bot, Nova, a question. Did it help?
Did you see anything that looked like spam, or anything confusing?

Atrium, our operating system: os.24hgaming.com

Installing Atrium erases the whole disk you install it on: the system on it now, your programs and your files. On a PC with one disk that is everything. The USB stick you write the installer to is erased too.

Only for people with a spare PC, a spare disk, or a spare USB drive of 64 GB or more (the download page says how to install onto one). It is an early release.

Read the download page first. Is it clear what you need and what will happen to the PC?
Download an installer, the large one or the small one. How long did it take? Did the download stop on the way?
Write it to a USB stick and start the PC from the stick. Any trouble?
Install. How long did it take, and was any step unclear? Tell us which graphics card the PC has.
First start: does the 24HG window open by itself? Sign in. How long until it says your apps are ready?
Press each button in the bar on the left: Home, Games, Servers, Vox, Browser, App Store, Desktop. Does each open what it says?
Open Steam, sign in, install a game and play it. Which game, did it start, and how did it run?
On the Games page, press Play on a game that is installed, and Install on one that is not. What happened?
Check the sound, the Wi-Fi, a Bluetooth headset, a controller, and a second screen if you have one.
Put the PC to sleep and wake it. Is everything back as it was?
App Store: install one app from the tab "Curated". Did it install and start?
Open "Check for updates" in the application list. What does it say? After an update and a restart, is everything still there?
Use Atrium for a day the way you would use your own PC. What did you miss, and which of your own hardware did not work?

What to send us, for every problem

Your 24HG user name.
What you were testing: the website, a game server (which one), the desktop app, Discord, or Atrium.
Where exactly: the address of the page, copied from the browser, or the name of the server.
When: the date and the time, and your country or time zone.
What you did, step by step. Three lines are enough.
What you expected to happen.
What happened instead. Copy any error message word for word.
A screenshot or a short video, if you can. The buttons take text only, so post it in our Discord, channel bug-reports. Hide anything private in it first, yours or other people's.
Does it happen every time, sometimes, or did it happen once?
Your device: phone or computer, the model if you know it, its system (for example Windows, macOS, Linux, Android or iPhone), and the browser with its version.
For a game server: the game, your name in the game, your country, whether you are on cable or Wi-Fi, and your ping if the game shows it.
For a mail that did not arrive: your mail provider, and whether it was in the spam folder.
For a payment: the time, the amount and what you bought. Never card numbers.
For Atrium: the make and model of the PC, its graphics card, its memory, and the Atrium build. The "Send feedback" page shows the build, the graphics card and the memory and can attach them for you; write the make and model yourself.
How bad it is: it stopped me, it is annoying, or it is a small thing.

Five questions we would like every tester to answer

In one sentence: what is 24HG?
What confused you most?
What did you like most?
What is missing that would make you use it every week?
Would you tell a friend about it? Give a number from 0 to 10, and say why.

Never send a password. We will never ask for one.

Where to send it

Website: the "Send feedback" button on the site, the speech bubble in the corner at the bottom right, once you are signed in. It takes text only.
Atrium: "Send feedback" in the application list. Tick the box that attaches the details of the PC. It takes three messages an hour, so put several problems in one message.
Game servers, the desktop app and Discord: the same button on the website, with the name of the server or the app, or our Discord at discord.gg/24hg.
Cannot sign in? Use our Discord, channel bug-reports. Discord is public: no payment details, mail addresses or other players' names there.

Thank you. A report sent with a button goes to 24HG staff; one posted in Discord is seen by its members. We cannot answer every report. Send only what you are content for us to keep: our privacy policy is at 24hgaming.com/privacy/.